Privacy Policy for The Gilded Spoon

Effective Date: October 26, 2025

The Gilded Spoon ("we," "us," or "our"), located at 613 Royal Street, New Orleans, LA 70130, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our restaurant, use our website (thegildedspoon.com), or interact with us in any other way. This policy applies to all visitors, users, and others who access or use our services. Our designated Data Protection Officer is Ms. Evangeline Moreau and can be reached at [email protected] or 504-555-7421.

Information We Collect

We collect several types of information from and about users of our Services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and payment information. We collect this information when you make a reservation, place an order online, sign up for our newsletter, or participate in a contest or promotion.
  • Device Information: We may collect information about the devices you use to access our Services, including the device type, operating system, unique device identifiers, IP address, and mobile network information.
  • Usage Information: We collect information about how you use our Services, such as the pages you visit, the links you click, the searches you conduct, and the time and date of your visits. We use cookies and similar technologies to collect this information.
  • Location Information: With your consent, we may collect information about your precise location through your device's location services. This information may be used to provide you with location-based services, such as directions to our restaurant or special offers in your area.
  • Reservation Information: When you make a reservation, we collect information such as your name, contact information, the number of guests, and any special requests.
  • Payment Information: When you make a purchase, we collect your payment card information, billing address, and other payment-related details. This information is processed by our secure payment processor and is not stored on our servers.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: We use your information to operate our website, process reservations, fulfill orders, and provide customer support.
  • To Personalize Your Experience: We use your information to personalize your experience on our website, such as recommending dishes or promotions that may be of interest to you.
  • To Communicate With You: We use your information to communicate with you about your reservations, orders, and other inquiries. We may also send you newsletters, marketing emails, and other promotional materials, but you can opt out of receiving these communications at any time.
  • To Improve Our Services: We use your information to analyze trends, track user behavior, and improve the quality and relevance of our Services.
  • To Protect Our Rights and Property: We use your information to protect our rights and property, such as preventing fraud and enforcing our terms of service.
  • To Comply With Legal Obligations: We may use your information to comply with applicable laws and regulations, such as responding to a subpoena or court order.

Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share your information with third-party service providers who assist us in providing our Services, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. For example, we may partner with a local tour operator to offer special dining packages.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
  • Business Transfers: In the event that we sell or transfer all or a portion of our business assets, your information may be transferred to the buyer.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information, such as your payment card details, during transmission.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized employees and service providers who need to know the information in order to provide our Services.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

Despite our efforts, no security system is impenetrable. We cannot guarantee the security of your information and are not responsible for unauthorized access to your account or information as a result of a data breach.

Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccuracies in your personal information.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection: You have the right to object to the processing of your personal information.
  • Restriction: You have the right to restrict the processing of your personal information.
  • Data Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us at [email protected] or 504-555-7421. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The Gilded Spoon
613 Royal Street
New Orleans, LA 70130
Email: [email protected]
Phone: 504-555-7421

Our Data Protection Officer is Ms. Evangeline Moreau.